• To get started, use the provided link to sign up, and we will promptly assess and inform you of your approved deposit amount. 
• This deposit secures your chosen vehicle for your selected pick-up date. It's fully refundable once you end your subscription and return the vehicle. You can choose your desired vehicle and the suitable KM plan (weekly, fortnightly, or monthly) for your convenience.

• Starter: 250km a week
• Value: 500km a week
• Premium: 750km a week
  

• If you go over your kilometre allowance during any billing period, there's a charge of 30 cents per kilometre.

• Unfortunately, unused kilometres cannot be rolled over. Your kilometre allowance is tied to your chosen payment cycle.

• Regrettably, our vehicles cannot be used for ridesharing purposes.

• Yes, our vehicles are suitable for food delivery services.

• No, the joining fee is a one-time payment. It signifies your membership in the Karpool family, providing access to multiple subscriptions across our network and car hire services.

• Your Karpool subscription includes 250 to 750 kilometres per week, depending on your plan. If you exceed the kilometre allowance, you'll be charged an additional 30 cents per kilometre. These charges align with your billing cycle, and any unused kilometres do not carry over to the next cycle.

• Yes, you can include additional drivers in your Karpool subscription. They must meet eligibility criteria as per the membership agreement, and a $10 weekly fee applies for each added driver.

• The security deposit is a refundable amount, subject to a credit assessment for booking a vehicle. The refund is processed upon vehicle return and inspection.

• Karpool ensures that your car has a full tank of fuel when you receive it. You have the option to return the vehicle without a full tank, and Karpool will charge you to refill it according to current fuel prices, plus a $40 administrative fee.

You have two choices for handling toll charges:

• Set up your own Toll Account and use your Toll e-reader. You can do this through Linkt if you don't already have an account.
• Let Karpool manage your tolls for a fee, starting at $5 per toll. Contact our friendly Karpool team for more information on tolling administration fees.

• Call 000 if there are injuries or suspicions of drugs/alcohol involvement or if the other party refuses to exchange contact details.
• Report the accident to us at 07 5590 2555. If the car is still drivable, you can continue and inform us later via email.
• Collect all necessary information at the accident scene, including vehicle registrations, driver details, witness information, and any relevant photographs. If the police are involved, obtain the police report number and officer names for reference.

Your Karpool vehicle includes 24-hour roadside assistance. Contact the appropriate roadside assistance provider for your vehicle type using the provided contact numbers:

• GWM 1800 335 132
• Haval 1800 076 530
• Hyundai 1800 186 306
• Kia 131 542
• Mitsubishi 1300 121 211
• Subaru 13 11 11
• Other 131 122 (NRMA)